Finance

The big freeze: frozen and locked bank accounts

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Your consumer rights

Compensation: when can you claim?

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Energy

Moving house? How to sort out your energy supplier

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Telecoms

What’s that charge on your phone bill?

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Your consumer rights

Claiming a refund from your credit card company: the grey areas

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Finance

What to do if your bank closes your current account

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Your consumer rights

Making your white goods last longer: the right to repair

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Your consumer rights

Expert view: Gary Rycroft on refunds for services not provided

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Shops

Food for thought: the top and bottom grocery shops

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Shops

High street heroes: the top five shops for customer service excellence

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Online Shopping

Resolver’s top 10 online shops for customer service

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Telecoms

The telecoms providers staying connected to customer service excellence

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