We all know that disputes between companies and consumers happen every day. That’s why we’re introducing My Resolution Hub (MRH) for businesses.
“The customer is always right” vs the bottom line.
No matter how hard a company works to avoid disputes, the unfortunate truth is that inevitably, there will be someone that’s not entirely happy. That’s when complaints occur.
If it goes too far to involve the Ombudsman or court, it can be costly, both for the consumer and the company in both expenses and time.
Low-value disputes don’t normally go to court and can be successfully resolved using Alternative Dispute Resolution (ADR).
This method resolves issues in a way that saves time and costs, without needing court proceedings. Instead, it involves appointments with case workers to raise any issues that you want to raise. Of course, you’ll need supporting documents which then need to be processed. But these are minor factors, compared to taking someone to court which is not only expensive but long-winded and frustrating.
MRH will save you time and money, and make things more efficient.
At Resolver, we have handled more than 7 million consumer complaints. As technology has evolved, and with more consumers and businesses finding convenience in online platforms – we created My Resolution Hub (MRH), an Online Dispute Resolution (ODR) tool for businesses.
MRH was developed by experts in consumer complaints and resolution to enable positive resolution of disputes for all parties. This includes those that have a dispute, respondents, ADR providers and courts and tribunals.
Ensuring quick and fair outcomes for all mediation, adjudication and resolution all taking place online.
MRH was built to provide a best-in-class solution for everyone and increase transparency in the dispute resolution process. We take privacy and security seriously, that’s why MRH is fully GDPR compliant, and we are fully accredited with ISO/IEC 27100 for Information Security, so you’re in safe hands.
The application will enable you to have the ability to securely upload supporting documents and evidence, facilitate communication through secure online messaging and manage every step of the process efficiently. Adjudication, mediation and resolution all in one place!
All communications are visible for all parties involved and this efficient line of communication ensures a speedy resolution to any issues raised.
MRH was built for people which means it’s completely customisable and adaptable for you.
It can be easily integrated with your existing system to allow a seamless transfer of information. So, you can go about your day without needing to worry.
To learn how MRH can work for you and take your dispute resolution online, get in touch and see a demo. We’ll run through how it works and answer any questions you have. You can also visit us at www.myresolutionhub.com for more info and for any other enquiries.