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The 12,000 complaints of Christmas

Christmas may be a time for goodwill (traditionally) but that doesn’t mean there’s no reason to complain. In fact, on Christmas day itself we saw almost 600 complaints at Resolver. Online shopping and takeaways were among the services with the…

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2 min read

January 06, 2021

Latest stories

Alex's Blog

Alex’s blog: did we learn any lessons the second lockdown around?

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Coronavirus

Lockdown versus lockdown: the picture of complaints

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Alex's Blog

Alex’s blog – Did the pandemic cause the demise of the Arcadia Group?

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Online Shopping

Christmas shopping calendar 2020: extended returns

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What happens to gift vouchers when firms go bust?

Shops

What happens to my vouchers, gift cards and credit notes when firms go bust?

<img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Resolver Blog avatar' src='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' />

online shopping payments

Online Shopping

Shopping and returns – know your rights

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Resolver Data

Resolver

Half a million complaints during lockdown: Resolver’s six-month statistics

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section75

Shops

High street heroes: the top five shops for customer service excellence

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Alex's Blog

Alex’s blog: Has the regulatory backstop protected consumers during Covid-19?

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Resolver

Customer satisfaction: who’s stood out during Covid-19?

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Your consumer rights

Problems getting a refund? How to get your money back

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