Energy

Resolver Data

Resolver

Half a million complaints during lockdown: Resolver’s six-month statistics

Over lockdown we have seen extraordinary changes to society that have had a huge impact on the nation, how we live, interact, seek help and get by. Often complaints are a barometer of the things concerning people at a specific…

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8 min read

October 22, 2020

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Alex's Blog

Alex’s blog: Has the regulatory backstop protected consumers during Covid-19?

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Resolver

Effective complaining: who do you complain to?

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Resolver

Customer satisfaction: who’s stood out during Covid-19?

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

rejection

Energy

What to do if your energy switch is rejected

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Energy

Energy switching the smoothest way possible

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Energy

The most switched on energy companies for customer service excellence

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Energy

Storm power cuts compensation

<img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' src='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Spencer Roberts

Energy

Ovo energy overcharged thousands of customers

<img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' src='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Spencer Roberts

people_switching_provider

Energy

Switching provider can get you great deals – let’s get it sorted.

<img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' src='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Spencer Roberts

Energy

Some energy providers are still breaking the rules for back-billing. Are you being overcharged?

<img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' src='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Spencer Roberts

Energy

Switching energy providers is the best way to get great deals – but why are consumers still facing problems?

<img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' data-srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Spencer Roberts avatar' src='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a9e92247887b2574bc5882cfe41c22d8?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Spencer Roberts