Consumer cultures Under pressure: Resisting pressure selling and scarcity panic this Black Friday Katie Goss
Consumer cultures Online shopping and compulsive consumption: how to resist marketing tricks and impulsive purchases Katie Goss
Complaints and Well-being Empowering customer care: a guide to supporting vulnerable consumers Katie Goss
Complaints and Well-being All things resolution: having reasonable expectations and getting positive solutions Katie Goss
All News A more positive way to complain: our upcoming guides on complaints and well-being Katie Goss
