Whether it’s stopping a negative emotional spiral by being more instrumental or having reasonable expectations to avoid disappointment, our series on complaints and well-being has suggested various strategies for staying well and being effective while making complaints.
We created these resources because we care about your well-being, and want to use our experience to help people make complaints more positively and productively. However, because we are not an advice service, we are often unable to give the extra support required by our users in more complex situations or with more specialised needs.
In this article, we are going to flag up some resources for seeking extra support due to specific forms of vulnerability or the complexities of a particular sector or type of complaint.
At Resolver, we see a lot of people who, in addition to the issue they are making a complaint about, are struggling with the feelings of anger, sadness, frustration, and hopelessness that can accompany it.
When all of the pressures of life build up it can take a serious toll on our mental health. Unfortunately, unlike our physical health, there remains a stigma about seeking support.
Many people feel that they should simply accept the heavy burden of mental health issues, rather than get help. But we know that seeking support for mental health issues can make complaining much easier and more bearable.
There are lots of charities and organisations you can contact to find someone to talk things through with, whatever the situation or however you may be feeling:
At the moment the cost of living crisis is putting a lot of strain on people’s mental health and new services have been created specifically for this.
Remember that your mental well-being is as important as your physical health. You will not be wasting anyone’s time by seeking advice and support.
If you are an older person you may experience particular problems that create a cause to complain, such as lack of accessibility. You may also struggle more with making a complaint due to various kinds of vulnerability, such as health problems, issues with memory and cognitive processing, difficulties using technology, or having a smaller social support network.
There are many organisations and charities that have special services to support older people whatever your specific needs, circumstances, or the particular issue you would like help and advice on:
For more advice and information on your rights as an older person and the resources available take a look at Rights 4 Seniors.
As our latest article on accessibility flagged up, people living with disabilities are often forced into the difficult position of having to make complaints about discriminatory practices – which can take a toll.
There are a number of organisation for disabled people and their families that offer free advice and support that may help ease this burden:
In the current times of intense financial hardship, there are many people struggling immensely to get a grip on their finances and wanting to complain about issues that have left them out of pocket.
Problems with billing or financial services and products can be complicated and you may need to access further support and financial advice. Only organisations regulated by the Financial Conduct Authority can give financial advice – so while we can help you make a complaint to a financial organisation we cannot give individual advice on your financial situation.
If you need advice on a complaint related to financial issues or are in financial difficulty or crisis, you should seek specialised support:
The housing sector is complex. Between private landlords, housing associations and local councils it can be especially difficult to navigate the process of complaining about housing problems and getting them resolved.
Our system can help people raise complaints about housing associations but given how stressful such complaints can be it is important to get extra support and specialist advice.
The energy sector is one that people are really struggling with right now. As well as the complaints being made about energy problems and billing issues, there are lots of changes happening across the sector that can make it difficult to understand what your exact issue is in the first place.
If you have health issues you may need extra support making a complaint. Aspects of the Resolver system can make complaining more manageable if you are suffering from a chronic illness that makes chasing up a complaint more difficult.
However, if you are making a complaint about health services themselves, you may need more specialist advice and assistance.
Across all sectors and types of issue, Citizens Advice do incredible work to support people from any background, in all kinds of circumstances.
They can offer support and advice on all of the above sectors and many other issues. As well as being able to give extensive guidance about your rights, they can also direct you to further resources and forms of advocacy and assistance. The helpline is 0800 1448884, is completely free and available Monday to Friday, 9 am to 5 pm.
While we cannot give extensive individual advice to all of our users, we will always do our best to direct those who need it to the appropriate resources, regulatory bodies or support networks.
So even if you cannot find the company you want to complain about in our system, or aren’t sure about the complaint process for the issue you are having, you can always reach out to us at email@example.com to find out more about how you can complain and who may be able to help you.