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feedback and complaints

The hidden tricks companies use to avoid refunds, and how to fight back

Kelly Wilson avatarKelly Wilson
Finance

“I missed one payment”: What actually happens when BNPL goes wrong?

Kelly Wilson avatarKelly Wilson
Finance

Returned the item but still paying? Your BNPL refund rights explained

Kelly Wilson avatarKelly Wilson
Online Shopping

Shein complaints: Refunds remain the biggest frustration for shoppers

Kelly Wilson avatarKelly Wilson
Online Shopping

Can they actually do that? Your retail and online shopping rights explained

Kelly Wilson avatarKelly Wilson
Finance

The Buy Now, Pay Later rules are changing – What does it mean for you?

Kelly Wilson avatarKelly Wilson
Finance

The hidden cost of “Pay in Three”: Are you borrowing more than you realise?

Kelly Wilson avatarKelly Wilson
Online Shopping

Can they actually do that? Your online marketplace questions answered

Kelly Wilson avatarKelly Wilson
Finance

Why you’re using Buy Now, Pay Later more in your 40s, and what it says about your finances

Kelly Wilson avatarKelly Wilson
Business

The reality behind “luxury for less”: What complaints about DUSK reveal about fast-growing online furniture brands

Kelly Wilson avatarKelly Wilson
Online Shopping

Debenhams complaints: What changed when the high street retailer moved online

Kelly Wilson avatarKelly Wilson
Scams

Brushing scams: Why that random parcel at your door might not be a harmless mistake

Kelly Wilson avatarKelly Wilson
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