Your consumer rights

A broader look at your consumer rights

Gary Rycroft

Your consumer rights

Expert view: Gary Rycroft on refunds for services not provided

Over lockdown, one of the most common questions we’ve heard was ‘can I get a full or partial refund for goods or services I can’t use? Being locked down for much of the year reminded many people how many subscriptions,…

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9 min read

July 15, 2021

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Shops

How to safely shop for freedom

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Your consumer rights

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Your consumer rights

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Gary Rycroft

Your consumer rights

Gary Rycroft’s guide to the laws and rules on goods bought from the EU after Brexit

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Your consumer rights

Consumer rights on goods bought from the EU after Brexit

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Your consumer rights

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Alex's Blog

Alex’s blog: What’s the deal with package delivery cover?

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Your consumer rights

How can you make a company listen to you?

<img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' />

Online Shopping

Your shopping delivery rights – all packaged up

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' />