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Alex's Blog

Alex’s blog: Has the regulatory backstop protected consumers during Covid-19?

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Resolver

Effective complaining: who do you complain to?

<img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Resolver Blog avatar' src='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Resolver

Customer satisfaction: who’s stood out during Covid-19?

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Resolver

How to complain effectively to companies

<img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Resolver Blog avatar' data-srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Resolver Blog avatar' src='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/67c7afe568dfe77c30873e94a361d87f?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Resolver

Resolver and National Customer Service Week. How we can help

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Alex's Blog

Alex’s blog: are we missing the ‘help’ in ‘eat out to help out’?

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Telecoms

The telecoms providers staying connected to customer service excellence

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Your consumer rights

Problems getting a refund? How to get your money back

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Alex's Blog

Alex’s blog: the mysteries of car finance

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Finance

Car finance decoded: what to look for

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Alex's Blog

Alex’s blog: where has the customer experience gone?

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src="https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g" class="avatar avatar-60 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Alex's Blog

Alex’s blog: will you buy now and pay for it later?

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