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Alex's Blog

Alex’s blog: What’s the deal with package delivery cover?

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Your consumer rights

How can you make a company listen to you?

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All News

The 12,000 complaints of Christmas

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Online Shopping

Your shopping delivery rights – all packaged up

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Alex's Blog

Alex’s blog: did we learn any lessons the second lockdown around?

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Coronavirus

Lockdown versus lockdown: the picture of complaints

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Alex's Blog

Alex’s blog – Did the pandemic cause the demise of the Arcadia Group?

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Online Shopping

Buying from overseas retailers – Resolver’s top tips

<img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Online Shopping

Christmas shopping calendar 2020: extended returns

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

Finance

How to claim back some cash for Christmas

<img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' data-srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Martyn J. avatar' src='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e6e5af91d75355ee65decc1d9c9cefe7?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>

What happens to gift vouchers when firms go bust?

Shops

What happens to my vouchers, gift cards and credit notes when firms go bust?

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Telecoms

Broadband and mobile: getting connected for the Black Friday deal

<img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' data-srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' height='60' width='30' loading='lazy' data-src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Sarah Dennis avatar' src='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/2fd574b477073464d70681afd7f57bfd?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' loading='lazy'/>