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Your consumer rights

What happens to gift vouchers when firms go bust?

Shops

What happens to my vouchers, gift cards and credit notes when firms go bust?

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Online Shopping

Buying goods on social media: how to avoid being ripped off

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Online Shopping

The Black Friday complaints lag

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online shopping payments

Online Shopping

Shopping and returns – know your rights

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Your consumer rights

Expert view: Gary Rycroft on annual subscriptions and refunds

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Your consumer rights

Problems getting a refund? How to get your money back

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Alex's Blog

Alex’s blog: the mysteries of car finance

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All News

Expert of the day: Gary Rycroft on your dental plan rights

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Open_shops

Shops

A return to the shops – but can you return your purchases?

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concertgoer_tickets

Your consumer rights

What are my rights if a gig or event is cancelled or rescheduled?

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package delivery problems

Online Shopping

Dodgy delivery service? Find out how to get that package on track

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section75

Alex's Blog

Alex’s Blog – Why section 75 might be the solution to your refund troubles

<img alt='Alex Neill avatar' data-srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' height='60' width='30' data-src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' class='avatar avatar-60 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Alex Neill avatar' src='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=60&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/d78f435ee0858602d4dced034697c995?s=120&d=mm&r=g 2x' class='avatar avatar-60 photo' height='60' width='30' />