If you haven’t received a letter or heard from the business with a resolution to your complaint, you might be thinking about escalating your case to the Financial Ombudsman.
However, Resolver recommends you wait a little longer!
The Ombudsman is a free and impartial alternative to the courts that looks at complaints about financial services, including PPI.
While we’ll let you know about your right to go to the ombudsman, we strongly believe that it makes sense to give the businesses a bit more time to sort out your claim.
Each business is dealing with its own backlog. For specific information about your case, call the company your claim’s with to find out more about their current case handling timescales.