Thomas Cook – What you need to know.

1 min read
September 20, 2019

Thomas Cook has gone into administration.

Whether you’re stranded abroad or have had an upcoming holiday cancelled, here’s what you need to know.

Package holidays

If you booked a package holiday with Thomas Cook, it’ll be ATOL protected. This means that you shouldn’t expect any further cost and can get a full refund if your planned holiday doesn’t happen.

If you’re abroad when an ATOL protected company goes bust, you should also expect transport to be arranged to return you home at the end of your trip. You can finish your holiday as normal.

Flight-only tickets

If you’ve booked a flight-only ticket through Thomas Cook, it won’t be ATOL protected.

All hope is not lost, though.

If you paid for your holiday via credit card, you could consider making a Section 75 claim by contacting your card issuer. You may be able to get your money back.

If you’ve paid via debit or credit card, you can also consider issuing a chargeback. You’d need to sign a document and the business could object if it’s still trading, but it’s an option.

It’s also worth contacting your travel insurer (if you have one). Your travel insurance may cover you.

UK travellers currently abroad

The CAA has said that they’ll be providing UK travellers stranded abroad flights back to the UK. These flights will only be operating for the next two weeks (until 6 October 2019). Anyone travelling after this date will have to make their own arrangements.

If you have an open flight delay claim with Thomas Cook

If your Resolver case is still open, there’s nothing you can do at the moment to change the outcome of your claim.

The best thing to do is to sit tight. Unfortunately, there’s no compensation scheme in place for people to go to when travel companies go bust.

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