Well for millions and millions of us (myself included), the problem with switching is the hassle. We expect switching to be difficult, or for things to go wrong. We dread getting the ‘hard sell’ from businesses that suddenly care about us when we’re going.
It’s been well known for years now that we Brits aren’t switching to new businesses – and it’s not out of loyalty either. The good news though, is some of those barriers to switching have been smashed down. Here’s a quick guide to get you thinking about shifting our allegiances and getting a better deal – without any hassle!
Fabulously, you can now change your mobile phone supplier with a text message! New OFCOM rules make things easier. You don’t need to phone up and ask for a mysterious ‘PAC’ (porting authorisation code)’ code, then jump through tons of complicated hoops to switch providers. You just need to send a text. Here’s how it works.
The new rules ban some fees associated with switching but the hefty charges for getting out of your contract early still abound. Of course, if you feel you’ve been misled by the firm or they’ve failed to switch you in time, you can make a complaint.
Despite the best efforts of consumer experts and regulators, millions of us still stick with our banks, despite being unhappy with the service they provide. However, with branches vanishing off the high street and lots of new banks entering the market, now is the time to consider ditching your old bank. Remember the golden rule – you don’t get anything for staying loyal!
Bank account switching is also easier than you’d think. The old process could take up to a month and often resulted in direct debits not being paid or other cock ups. So The rules were tightened massively a few years back. Here’s how it works.
Just over 99% of switches happen successfully within the timescales – but again, if something goes wrong you can make a formal complaint.
We could be saving a couple of hundred quid a year just by switching energy providers. A lot of people are telling me that they’re worried about switching to a smaller energy company as a lot of them have gone bust in the last year. But don’t worry. OFGEM, the regulator, has a scheme that will automatically transfer you over to a new provider if the current one goes bust.
As with bank accounts, don’t just go for the cheapest deal. Have a look at what people are saying online about customer service. Some of the best firms we deal with at Resolver are small or medium sized businesses and their service is wonderful. So don’t be afraid to try something new.
There are loads of other sectors and services where switching to a better service provider is much easier. It’s also a lot quicker than it used to be. Don’t stay loyal to a brand just because it seems less hassle. Set aside a little time to switch to a better deal and you could save a fortune!