If you’re looking for ways to reduce your household bills, you might be missing out on one of the UK’s best-kept money-saving secrets: social tariffs.
Millions of people qualify for discounted broadband, mobile phone and water services, yet many don’t know these schemes exist. That means households across the country are paying more than they need to for essential services.
If you’re receiving certain benefits, a social tariff could help you stay connected while keeping more money in your pocket. Here’s what you need to know.
What is a social tariff?
A social tariff is a discounted deal offered by companies providing essential services such as broadband, mobile phones and water.
These tariffs are designed to help people on lower incomes access services that have become essential for everyday life. Whether you’re applying for jobs, managing benefits, booking medical appointments or helping your children with schoolwork, being connected to the internet is no longer a luxury. Unlike standard packages, social tariffs are offered at lower prices and often come with additional protections, such as fixed prices and flexible contract terms.
Who can get a social tariff?
Eligibility depends on the provider, but most broadband and mobile social tariffs are available if you receive benefits such as:
- Universal Credit
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
Some providers also include people receiving Personal Independence Payment (PIP), Attendance Allowance, Carer’s Allowance and other forms of support. In many cases, it’s enough for someone in your household to receive a qualifying benefit, although providers may have different rules. Always check the eligibility criteria before applying.
How much could you save?
The amount you save depends on your current package and provider.
Broadband social tariffs typically cost between £10 and £24 a month, with many offering superfast broadband speeds suitable for streaming, video calls and home working.
Research from Ofcom suggests eligible households could save around £200 a year by switching to a social tariff. Other consumer organisations estimate savings can be even higher depending on your current deal. If you’re struggling with rising household costs, those savings could make a significant difference.
Why aren’t more people using them?
Despite the savings available, awareness remains surprisingly low.
Ofcom has found that many eligible households still don’t know social tariffs exist, even though uptake has increased significantly in recent years. Millions of people who could qualify are still missing out.
Consumer groups have repeatedly highlighted a lack of advertising and promotion from providers. Many customers only discover social tariffs after actively searching for help or speaking to debt advisers. That’s why it pays to ask the question directly if you’re worried about your bills.
What broadband social tariffs are available?
Most major broadband providers now offer some form of social tariff. Available packages vary depending on where you live and which networks serve your area. Prices, speeds and contract terms also differ between providers. The good news is that many social tariffs now offer speeds fast enough for everyday household use, including streaming, online learning and remote working.
Can you switch if you’re already in a contract?
In many cases, yes. If your current provider offers a social tariff, you can often move onto it without paying early exit fees. Some providers even allow customers to switch while they’re still in the middle of a contract.
If your provider doesn’t offer a suitable social tariff, you may still be able to switch to another provider without facing significant penalties, although policies vary between companies. Before making any changes, ask your provider to explain your options and confirm whether any charges apply.
What about mobile phone social tariffs?
Several providers now offer discounted mobile deals aimed at people receiving benefits. These can include lower monthly costs, data allowances and flexible contracts. As with broadband social tariffs, eligibility varies between providers, so it’s worth checking what’s available if your mobile bill is becoming difficult to manage.
Can you get help with water bills too?
Many water companies offer social tariffs or other affordability schemes for customers on low incomes. The support available depends on where you live, as water companies operate different schemes across England and Wales. Some offer percentage discounts, while others cap annual bills or provide tailored assistance based on household income.
If you’re struggling to keep up with water payments, contact your supplier and ask what support is available.
How do you apply?
Many providers can check your eligibility electronically through government systems, meaning you may not need to provide paperwork or benefit letters.
In most cases, you can:
- Visit your provider’s website and search for “social tariff”.
- Call customer services and ask directly about discounted tariffs.
- Check whether another provider offers a better social tariff if your current company doesn’t have one.
If you’re unsure where to start, Ofcom publishes an up-to-date list of available broadband and phone social tariffs.
What should you do if you’re struggling with bills?
If you’re finding it difficult to keep up with broadband, mobile or water payments, don’t wait until you fall behind. Contact your provider as soon as possible and explain your situation. Ask specifically whether you qualify for a social tariff or any other affordability support.
You should also check whether you’re receiving all the benefits you’re entitled to. In some cases, becoming eligible for a benefit could also unlock access to discounted services.
What if your provider won’t help?
Most providers should be able to explain their social tariff options and help you understand whether you’re eligible. However, problems can arise. You might be told you’re not eligible when you think you are, face delays in switching to a discounted tariff, or struggle to get clear information about the support available.
The sooner you raise an issue, the sooner you can start working towards a solution. If you’re receiving benefits and paying full price for broadband, mobile or water services, it’s worth checking whether a social tariff could reduce your costs.
The savings can be substantial, the application process is often simple, and many providers now allow eligible customers to switch without penalties. At a time when household budgets remain under pressure, spending a few minutes checking your eligibility could save you hundreds of pounds each year.
And if you run into problems with your provider, you can use Resolver to raise concerns, track your case and understand your next steps if things aren’t resolved.