Over the last year, Resolver received 900,000 complaints about everything from pensions to pet insurance. As the nation emerges from lockdown restrictions to a transformed world, we’re releasing our first ever report into the complaints made over the last year – and what they mean for the future.
Our Annual Data Report takes a look at some of the most complained-about sectors and situations – from travel traumas to customer service struggles. Our CEO, Alex Neill, gives her personal view on the main complaint trends we’ve seen and why businesses need to work much harder to rebuild their relationships with their customers. You can also find out more about the complaints and problems you sought help with too.