Partnership and Switching Manager

3 min read
May 27, 2022

Partnership and Switching Manager

About Resolver

As the UK’s most trusted free complaints website, Resolver works hard to champion better outcomes for everyone with fast, jargon-free issue resolution. We work across the consumer marketplace, providing advice and tooling to businesses, regulators, governments, and their customers.

The one million complaint cases our consumer platform processes each year provides us with a huge amount of valuable insight into complaint management, consumer behaviours, and impacts on customer experience.

We have used this insight to develop SaaS products which in turn allow organisations to better manage their customers, better support their vulnerable population, and provide better customer experiences.

People are at the heart of our business and our employees are no exception. Everyone at Resolver is unique and we foster a collaborative open culture, where people are supported to deliver value to our customers and the business.

We’re looking for an experienced Switching & Partnership Manager to join our team, working across our product portfolio. We’ve acquired a number of new logos over the last year and are now looking to scale our team to develop and close the growing number of opportunities in the pipeline.


The Role

What You’ll Do

We are looking for an experienced, motivated and driven Switching & Partnership Manager to join our team.

You will be responsible for significantly scaling our compare & switching opportunities across all sectors from a commercial and marketing perspective and growing partnership revenues.

You will work with our marketing team to ensure all Resolvers Compare offerings are positioned and marketed for best results.

You will be responsible for sourcing, building and maintaining partnerships with businesses and organisations across all business sectors in the UK. You’ll be highly motivated, an excellent communicator with a savvy eye for business opportunities. You’ll have proven negotiation skills and experience in managing relationships with businesses, from international brands to start-ups and small to medium enterprises.

You will be responsible for identifying opportunities for partnerships for both Resolver Business and Resolver Consumer, reporting to our Marketing Director and CEO. This will include finding new partners for our comparison and switching services, sourcing promotional offers and deals for Resolver’s users from commercial organisations and working with our existing partners to achieve key traffic and revenue targets.

You will be expected to create and implement a partnership strategy, provide regular progress reports, benchmark against competitor organisations, identify new and emerging trends and opportunities and build long-lasting relationships with all the businesses and organisations we partner with.

We are looking for an ambitious, motivated, individual, knowledgeable and adaptable and able to come up with creative solutions and plans to help build the Resolver brand.


Duties and responsibilities:

  • Generate and develop your own partnership leads
  • Build and maintain constructive and ongoing relationships with businesses and organisations.
  • Achieve monthly and quarterly targets with appropriate on time reporting
  • Demonstrate wide-ranging knowledge of different business sectors
  • Identify emerging partnership opportunities
  • Create pragmatic and successful partnerships through effective negotiation skills
  • Think critically when planning to assure project success
  • Close deals and retain business customers

About You

What We’re Looking For

  • Switching & Partnership or relationship manager experience and/or sales acquisition/development experience essential
  • You should be commercially minded and able to negotiate
  • Detail orientated but able to be flexible too
  • Excellent communicator at all levels within a business
  • Able to work as part of team but on own initiative too
  • Great negotiation skills
  • Critical thinker and problem-solving skills

Our Offer

We will offer you:

  • A competitive salary with an annual bonus
  • Pension scheme*
  • Private healthcare*
  • A creative working environment
  • Smart and collaborative colleagues
  • Excellent interpersonal and communication skills
  • Passion for technology, our mission and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Data, Product, Marketing, Services)
  • Ability and possibility to work effectively from home

Apply Today! or email

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