The report criticised Southern owners Govia Thameslink Rail and the RMT union – who are locked in a bitter argument over the future role of conductors – as well as the Government, noting that “passengers have borne the brunt” of this prolonged dispute.
The committee also told Government Ministers to “get a grip” on monitoring rail franchise agreements generally – finding overcrowding, delays, cancellations, complex ticketing and a lack of access for disabled passengers across the rail network.
Resolver.co.uk founder James Walker says: “Southern passengers have been crying out for support for months, and the results of this Transport Select Committee report finally offer that.
“I hope that the Government, the RMT and Govia Thameslink Rail all take notice of these important recommendations. I also hope they serve as a warning for all rail franchise holders.
“In the meantime, inconvenienced passengers should keep up the pressure and, if they’re delayed and want to request a refund, they should raise their issue free and direct to the franchise holder via Resolver.”
Make sure to visit the Resolver website and our Facebook page throughout next week, as we’ll be posting advice each day on commuting and travelling and all the issues that throws up – from delays to refunds and cancellations to frustrations.