Government rail report: passenger experience ‘woeful’

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October 14, 2016 welcomes today’s report from the Transport Select Committee, which highlighted the “woeful” experience of passengers on Southern trains

Train Delay 1

The report criticised Southern owners Govia Thameslink Rail and the RMT union – who are locked in a bitter argument over the future role of conductors – as well as the Government, noting that “passengers have borne the brunt” of this prolonged dispute.

Raise your rail delay issue free via Resolver

The committee also told Government Ministers to “get a grip” on monitoring rail franchise agreements generally – finding overcrowding, delays, cancellations, complex ticketing and a lack of access for disabled passengers across the rail network. founder James Walker says: “Southern passengers have been crying out for support for months, and the results of this Transport Select Committee report finally offer that.

“I hope that the Government, the RMT and Govia Thameslink Rail all take notice of these important recommendations. I also hope they serve as a warning for all rail franchise holders.

“In the meantime, inconvenienced passengers should keep up the pressure and, if they’re delayed and want to request a refund, they should raise their issue free and direct to the franchise holder via Resolver.”

To raise your issue, please visit

Read more about the Transport Select Committee report here

Make sure to visit the Resolver website and our Facebook page throughout next week, as we’ll be posting advice each day on commuting and travelling and all the issues that throws up – from delays to refunds and cancellations to frustrations.

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