Flight delays can be caused by lots of problems – anything from sudden snowstorms, foggy mornings or even the occasional disobedient volcano. But if you’re raring to go on holiday – or you’re ready to go home – flight delays are certainly frustrating.
If your flight is delayed, stay calm.
No-one wants to hear the word ‘mechanical problem’ before they get on a plane but this is one of the more common answers for a delay. And then there are the things that can’t be avoided, like the couple I spoke to in New York last year who were stranded at JFK airport with three very young children and charity shop clothes after their baggage went missing and their passports and wallets were stolen.
Not all the problems we see are as dramatic as that, but last year we still helped nearly 120,000 people sort out problems with flights and a further 4,500 who’d hit a problem with their travel agent. Of course, most reasons for flight delays aren’t the fault of the airline at all. But if the delay is as a result of their error, you might be able to claim a refund.
We’ve also been working with the airlines and airports to share your stories so they know more about the things that you find annoying when waiting for the all clear for take-off.