Could energy and water companies be set to become the consumer’s best friends? That’s what the delegates at twin conferences for the water and energy industries hope will happen this year
Utility services don’t have the best of reputations – in fact the Institute of Customer Service’s UK Customer Satisfaction Index puts them right at the bottom of the table – but the industry is keen to change.
As a result, leading industry magazine Utility Week’s third annual conferences on the energy and water sectors will focus on how to make customer service the centre of their universe.
Water customer conference – 21 January
There are big changes to the industry’s Service Incentive Mechanism this year. This is the system by which regulator Ofwat ensures the best possible service for customers, and from 2015 onwards there are major changes aimed at making customers the focus of water supply companies’ efforts, as well as lowering bills.
Energy customer conference – 22 January
This year, the energy industry is under massive regulatory pressure to improve its customer service while at the same time introducing to smart meter systems.
At Resolver, we hope this results in improved customer service, meaning happier customers and better companies. Still, any company worth its salt will want to hear if you have a bad experience, so if you’ve an issue with an energy or a water company, raise it now via Resolver