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The school holidays are one of the busiest holiday periods for families in the UK – and people who just want to escape the weather. But storms and strikes can scupper a holiday or make it hard to get away.
If your flight has been delayed or cancelled and it’s something the airline could have foreseen then the good news is you may be able to make a claim for compensation. These rules, covering flights made from the EU or from EU airlines still include the UK (for now).
If your flight has been delayed, what you’re entitled to depends on how long the delay was and what distance you are flying. Don’t worry about figuring out what rules apply to you. Check out the Resolver website to find out how it works and make a claim for free.
Flight delay compensation was introduced after the EU got fed up with the industry not introducing its own compensation scheme for delayed travellers. But it is a blunt tool. You could have paid £20 for a flight and get £300 compensation. That clearly is disproportionate, so I have a bit of sympathy for the airlines.
However, some airlines have got very defensive about compensation and have made it hard to claim, with online forms and hard-to-contact claims teams all designed to put you off taking things further. There’s no reason why an airline needs your booking and reference number, when it already has this information. Humour them and provide it anyway. And never, ever use a fee charging claims management company – it’s money for nothing!
Some weather-related problems or things like air traffic strikes aren’t covered by the compensation rules. So make sure you have a fully comprehensive travel insurance policy and speak to your insurer about what’s covered.
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