Who is exempt from a hosepipe ban? How to check if you qualify during the UK’s latest heatwaves

With parts of the UK sweltering through another spell of exceptionally hot weather, water companies are once again introducing hosepipe bans as reservoirs, rivers and groundwater come under increasing pressure. Several suppliers have already brought in restrictions, while others are urging customers to cut back on non-essential water use to avoid further measures.

If you’ve heard your area is affected, you might assume a hosepipe ban applies to everyone equally. But that’s not always the case. Depending on your circumstances, you could be exempt from some or all of the restrictions. Here’s what you need to know.

What is a hosepipe ban?

A hosepipe ban, officially known as a Temporary Use Ban (TUB), allows water companies to restrict certain non-essential uses of water during periods of drought or exceptionally high demand.

The exact rules can vary between suppliers, but they typically prohibit using a hosepipe to:

• Water gardens or lawns
• Wash private cars
• Fill paddling pools or swimming pools
• Clean patios, driveways or walls
• Wash windows using a hosepipe

Breaking the rules can lead to a fine of up to £1,000, although water companies generally focus on educating customers before taking enforcement action.

Who is exempt from a hosepipe ban?

One of the biggest misconceptions is that exemptions are the same everywhere.

In reality, each water company sets its own exemption policy, although many follow similar principles.

You may qualify for an exemption if:

You have a medical condition or disability

Many suppliers allow exemptions where someone relies on water for medical reasons or cannot reasonably use an alternative such as a watering can because of a disability.

For example, you may be eligible if you:

• Have mobility issues that prevent carrying watering cans
• Depend on water for medical equipment or treatment
• Have a condition requiring additional water use

Some companies also extend exemptions to Blue Badge holders or those with long-term health conditions, although you may need to apply rather than assuming you’re covered.

You’re on the Priority Services Register

Many water companies use their Priority Services Register (PSR) to identify customers who may need additional support.

Being on the register doesn’t automatically exempt you from a hosepipe ban, but it can make it easier for your supplier to assess your circumstances if you need one.

The register is free to join and is designed for people who are elderly, disabled, seriously ill or otherwise vulnerable.

Exemptions for protecting plants and animals

Some water companies allow limited hosepipe use to protect newly planted trees, hedges or food crops where there’s a risk they could be lost without watering.

Exemptions may also apply where water is needed to protect animal welfare, such as maintaining fish ponds or providing drinking water for livestock, as well as for essential health and hygiene purposes. As these exemptions vary between suppliers, it’s important to check your water company’s guidance before using a hosepipe.

How do I check if I’m eligible?

The simplest way is to visit your water company’s website.

Look for sections titled:

• Hosepipe ban
• Temporary Use Ban
• Drought restrictions
• Exemptions

If you believe you qualify but aren’t already registered, contact your supplier directly. Many companies have online exemption forms or dedicated customer service teams.

If you’re not already on the Priority Services Register and think you might qualify, it’s worth applying now rather than waiting until restrictions are introduced.

Don’t assume every ban is identical

Although hosepipe bans are introduced under the same legislation, each water company has discretion over how exemptions are applied.

That means someone living in one county could be allowed to use a hosepipe for a particular purpose, while someone supplied by a different company may not.

If you’re moving home or own properties served by different suppliers, always check the rules for each area.

More restrictions could be on the way

The current heatwaves have pushed water demand to unusually high levels, with several suppliers already introducing Temporary Use Bans and others warning that further restrictions may be necessary if dry weather continues.

Even if your area isn’t currently affected, it’s sensible to start reducing water use now by:

• Using a watering can instead of a hosepipe
• Collecting rainwater where possible
• Watering plants early in the morning or late in the evening
• Avoiding unnecessary outdoor water use

These small changes can help reduce pressure on local water supplies and may lessen the need for stricter restrictions later in the summer.

A hosepipe ban doesn’t necessarily mean everyone is treated the same. If you have a disability, medical condition or other qualifying circumstances, you may be entitled to an exemption, but you usually need to check with your own water company rather than relying on general advice.With more hot weather forecast and additional restrictions possible this summer, taking a few minutes to confirm your eligibility now could save you unnecessary  worry later.

If you have any thoughts on this topic, or any other consumer issues you would like us to cover, feel free to get in touch with us at support@resolver.co.uk 

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