Whirlpool recalls over 500000 washing machines

Whirlpool has announced that over half a million of its washing machines have a design defect that means they are potentially dangerous. The fault – a fire hazard, linked to the door locking system – has caused widespread concern.

Resolver has been flooded by requests for help from people who are worried that they own a washing machine with the fault. We understand that Whirlpool’s website and helpline crashed after the announcement too.

If you’re concerned that you may be affected, then you can use Resolver to contact Whirlpool.

The recall is for Hotpoint and Indesit washing machines bought since October 2014 – though the fault affects approximately 20% of machines made on or after this time.

Whirlpool has said that people with a machine with the potential fault should unplug the machine and register for a replacement. Vulnerable customers may get priority but for everyone else, it may well be ‘first come, first served’. The company has indicated that the process will not begin until January.

Needless to say, this is likely to take several months, so if you’re significantly affected, you can use Resolver to make a complaint too.

Affected machines according to Whirlpool are

• FML 742P UK Hotpoint
• WMAOD 743G UK Hotpoint
• WMAOD 743P UK Hotpoint
• WMAQB 721P UK.M Hotpoint
• WMAQC 641P UK.M Hotpoint
• WMAQC 741G UK Hotpoint
• WMAQC 741P UK Hotpoint
• WMAQC 741P UK.M Hotpoint
• WMAQF 621G UK Hotpoint
• WMAQF 621P UK Hotpoint
• WMAQF 641 P UK.M Hotpoint
• WMAQF 721G UK Hotpoint
• WMAQF 721P UK.M Hotpoint
• WMAQL 621G UK Hotpoint
• WMBF 742G UK Hotpoint
• WMBF 742K UK Hotpoint
• WMBF 742P UK Hotpoint
• WMBF 742P UK.M Hotpoint
• WMBF 763P UK Hotpoint
• WMEF 722 BC UK Hotpoint
• WMEF 742 P UK Hotpoint
• WMEUF 722P UK Hotpoint
• WMEUF 743G UK Hotpoint
• WMEUF 743P UK Hotpoint
• WMFG 741P UK Hotpoint
• WMFG 741P UK.M Hotpoint
• WMFUG 742 P UK.M Hotpoint
• WMFUG 742G UK Hotpoint
• WMFUG 742P UK Hotpoint
• WMFUG 842P UK.M Hotpoint
• WMJLF 842P UK Hotpoint
• WMJLL 742P UK Hotpoint
• WMSAQG 621P UK Hotpoint
• WMXTF 742G UK Hotpoint
• WMXTF 742K UK Hotpoint
• WMXTF 742P UK Hotpoint
• WMXTF 742P UK.M Hotpoint
• WMXTF 842P UK.M Hotpoint
• WMYL 7151PS UK Hotpoint
• XWA 81252X K UK Indesit
• XWA 81252X W UK Indesit
• XWD 71452X K UK Indesit

If you are using any of the machines listed above, stop using it immediately and contact Whirlpool.

5 months ago, Whirlpool also recalled tumble dryers. Check your tumble dryers to make sure they are not in the list of recalled products.

You can use Resolver to send your complaints to Whirlpool in a few simple steps. Click here to get started.