If a company performs over and above the call of duty, there is nothing wrong in firing off a complimentary email.
I have been accused by some people of being a miserable, materialistic, grumpy old git. And that’s just from my close friends and family. But the truth is that this criticism is wholly unjustified. I do give credit where it is due and I encourage others to do the same.
The reason I am misunderstood is that I dare to complain in circumstances where most others would not bother.