Many people are frightened of complaining for fear of causing an unnecessary fuss. This is a very British attitude and it means that scores of consumers who have very genuine grievances never manage to air them.
For the price of a stamp, you are free to write to anyone you like, however senior he or she may be. Do not be afraid to put pen to paper. And if you make your complaint via Resolver email, it costs even less than a letter.
(Image: Carlos Delgado)