Flight Claims Was the CrowdStrike Outage an “Act of God”?: What to expect if your flight was cancelled Katie Goss
Complaints and Well-being Empowering customer care: a guide to supporting vulnerable consumers Katie Goss
Complaints and Well-being All things resolution: having reasonable expectations and getting positive solutions Katie Goss
Complaints and Well-being How to be an active listener – fielding tricky complaints and building co-operation with upset customers Katie Goss
