Same great service, redesigned for you

Welcome to the new look Resolver website

We’ve taken on board all your comments and suggestions and given our whole site a remix and redesign for 2017. We hope you’ll find that our redesign makes sorting out complaints and problems even more simple and quick than before.

Resolver now has over 830,000 unique registered users

We believe it’s just as important to evolve as resolve, so we’ll continue to keep on tweaking and updating the site to reflect your suggestions and requests. So keep them coming.

So far this year, we’ve seen an absolute explosion in complaints – in fact, we reckon we’ll receive about 1.4m new cases in 2017. But what matters to us is your individual complaint – and getting it sorted out. That’s why we’re working with businesses as diverse as pet shops and pension providers to help get your complaint resolved as quickly and effectively as possible.

Resolver now has over 830,000 unique registered users and by our best estimate, we’ve managed to help them get around £400m in redress over the last two years. But there’s still loads more to do. Don’t give up if you can’t find a specific business listed on the website, we can get still potentially help. If you’ve got an unusual complaint our want to know about your rights with something that isn’t in our guides, send us a message.

And finally, we were inspired to set up Resolver after hearing your stories and anecdotes about terrible customer service – and your suggestions on how things could be done much better. These examples are a great way to illustrate the impact of a problem to the media, businesses, key organisations and even the people in power. So if you’ve got a story to share that could help us make things better for everyone, get in touch.