Resolver and National Customer Service Week. How we can help

Resolver Customer Support Agent Harry Duff-Walker explains the aims of National Customer Service Week and why Resolver is celebrating the importance of excellent customer service

This week is National Customer Service Week (NCSW), aimed at celebrating great customer service and promoting how vital this is to an organisation. As great customer service is at the heart of what Resolver aims to achieve, we are highlighting the event with a series of articles that will help you get the best out of customer service departments, your complaints and what you should expect.

What’s National Customer Service Week?

NCSW was established by the International Customer Service Association in 1984 and its purpose is twofold. 

Firstly, the week gives organisations a chance to recognise the job their customer service agents do, and secondly, it communicates the message that positive and effective customer service is vital to the success of any business across any sector of government or industry.

NCSW is about bringing the importance of great customer service to the foreground. It’s an opportunity to celebrate the positive impact that good customer service can have, and also work on what everyone can do to make it better.

What is Resolver?

We know how frustrating the complaints process can be, so we’ve made it our mission to help consumers get better outcomes to their complaints and enquiries. We don’t act on your behalf or take control of your complaint; instead we’ve set out to make it as easy as possible for you to get the best results.

Resolver provides you with direct contact pathways to the customer support processes for thousands of companies. For each complaint you make you’ll get a case file that securely stores all of your complaint information and correspondence. From here you can email the company using our complaint specific email templates, call directly, or make use of our escalation process for when entry level customer service isn’t quite enough. 

We don’t just want you to be able to make complaints; we think it’s important that you know your consumer rights. Consumers who know their rights will likely get better results. To help you, we have a library full of clear, accessible rights guides that put you in the know as to where you stand as a customer.

Why are we celebrating excellent customer service?

As a customer support agent at Resolver, I see the real world effect that both good and bad customer service has on consumers every day. From customers who find themselves frustrated by outdated support systems, to those who can’t get a response and feel  their concerns aren’t being heard; when customer support fails it can make our lives as consumers miserable.

On the flip side, I  get to talk to our users about the things companies do right. Customer support should always be about listening to the experience that consumers have, and we want to help companies and consumers alike reach positive outcomes through clear and simple communication. 

Whether it’s a matter of claiming a significant amount of money or simply voicing the way you feel about something, having accessible customer support that makes things easy and works to help you can make all the difference.

Over the course of NCSW we’re going to be sharing some know-how on what you can do to get the best from customer support. I hope we can help you to get the best outcomes possible.