Resolver’s 1.8 million users have now made 2.2 million complaints since the
service began just over three years ago.
Because people can complaint to Resolver about any product or service, the results
are a unique insight in to how businesses in Britain are treating their customers.
Though long-standing problems with PPI, flight delays and packaged bank accounts
continue to top the ‘most complained about’ list, Resolver has seen massive increases
in complaints about a diverse range of services, including mobile and broadband,
restaurants and takeaways, utilities and package deliveries.
For too many years, complaints have been viewed by businesses negatively – as a sign of failure or something to be avoided or ignored. Bad customer service has resulted in people losing faith with brands and businesses across all sectors. But it’s not all bad news.
Our 1.8 million users are telling us that the businesses that listen to their complaints and respond quickly and effectively are winning back their trust. And in the years to come, the most successful businesses will be the ones that prize their customer’s loyalty. And those that don’t will increasingly be left behind.