The stories I heard went from the sublime to the ridiculous – and downright terrifying. One person told me how she found herself unwillingly staying with a great-grandmother who wouldn’t leave the flat (and 12 cats) while another found that her host treated cleaning more as a vague concept than a necessity.
Yet some stories were deeply troubling. One user told me about her overtly racist host, another about the deeply dangerous neighbourhood she found herself in. And huge numbers of people have found themselves staying in apartments – and increasingly in towns and countries – where lettings are banned.
So what are your rights when using Airbnb and other lettings companies, but things go wrong?
Have you been caught out by a holiday letting disaster? Get it sorted with Resolver: www.resolver.co.uk – and let me know your stories at firstname.lastname@example.org.