Cyber Monday - Resolver on the news

(01/12/2014) A busy day for Resolver’s James Walker – talking Christmas online shopping and your rights on both Sky News and ITV’s Good Morning Britain

With Black Friday being swiftly followed by Cyber Monday, the nation’s shops and shoppers are gearing up in earnest for the pre-Christmas retail rush.

But what can you expect when you pick up those pressies? And what happens if you need to take them back after Christmas?

Our very own consumer complaints expert James Walker has been giving us his top tips on what to watch out for when you’re out and about doing your Christmas shopping, whether it’s online or on the High Street.

You can watch James’ performance on the sofa ITV’s Good Morning Britain here…