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Monday Media Round-Up – Banking highs and airplane lows

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Tip of the Week – Complain, because companies DO respond

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Complaints: Who do you go to?

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Resolver in the news – Good Morning Britain

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Tip of the Week – Don’t fear the big boys

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Talking delayed flights compensation on LBC radio

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Innovation in the age of uncertainty – a Trading Standards blog

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Cancelled and delayed flights – your compensation rights

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Book Review – The Complaining Cow

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Resolution of the week – our first thank you card!

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