British Airways flights delayed and cancelled after technical issues

2 min read
November 21, 2019

Dozens of British Airways flights have been delayed or cancelled today as a result of technical issues.

The problems have caused delays of around three hours for flights arriving from certain destinations.

British Airways has advised that anyone affected should check the BA website for updates.

This comes after computer issues caused significant delays earlier this year.

What are your rights?

If your BA flight into the UK is delayed by over 3 hours, you could be due up to €600 in compensation. Remember that you don’t need to go to a claims manager to get compensation for BA flight delays and cancellations. It’s easy to do yourself – just start a case via Resolver below.

Resolver has seen over 70,500 complaints about flight delays so far in 2019. The vast majority of these complaints were covered by EU 261/2004 (the flight delay regulations that offer compensation if certain flights are cancelled).

Here’s how it works.

If your flight has been delayed, what you’re entitled to depends on how long the delay was and what distance you are flying. Don’t worry about figuring out what rules apply to you. Check out the Resolver website to find out how it works and use our free complaint too.

When can you claim?

  • The flight must be delayed by more than three hours and the delay is counted from the time the flight is meant to arrive and not take off. ‘Arrival’ counts as the point at which the cabin crew open the doors – not when the plane touches down.
  • The flight must take off from the UK or European Union or be from an airline based in these areas. Connected flights count, even if you switch to a non-EU airline half way through your trip.
  • The issue must be ‘within the control of the airline’ (so bad weather or air-traffic control disputes are going to leave you without any compensation).

How much can you claim for?

  • If the flight is less than 1,500km and the flight is more than three hours late, then you can claim €250
  • If the flight is between 1,500 and 3,000Km and the flight is more than three hours late, then you can claim €400
  • If the flight is more than 3,000km and leaving the EU, or is an EU airline flying into the UK and is between three and four hours late, then you could get back €300. (If it is more than four hours late, then you could expect up to €600.

Here’s some tips to help you if you need to make a claim.

  • Make sure you know precisely how long your delay is – you could keep a record to send with your claim by taking pictures on your smartphone
  • Don’t take no for an answer – if you believe the airline is obliged to pay out you can take it to a dispute resolution scheme – we’ll tell you how on the website.
  • You might be offered compensation such as miles or vouchers – you don’t have to accept these as you are entitled to any compensation in cash

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