This has come about after Citizens Advice found that customers who stay loyal to a supplier are losing a total of £4.1bn a year – an average of £877 per person.
Citizens Advice proposed the investigation by means of a rare ‘Super Complaint’ – and this shows that it’s more than likely that huge numbers of people have been overcharged.
Citizens Advice said problems had been detected in five particular areas:
If you’ve been with the same company for a number of years, you may have been overcharged. If you want to get in touch with your supplier to check, you can contact them through Resolver.