Three finance complaints that could put money back in your pocket

The cost-of-living crisis has thrown UK households into financial precarity. But beyond inflation there are all kinds of other threats to peoples finances.

1. People are being targeted by an unceasing tide of credit card fraud, phishing emails and other push payment scams.

2. People are being saddled with debt they cannot afford, with complaints about irresponsible lending are at an all-time high.

3. UK banking customers lured in by the hype around crypto have given scammers access to their savings.

We’re here to keep people informed about the complaints and claims that can put money back in people’s pockets and get redress for a range of consumer rights issues.

Push Payment Scams and Credit Card Fraud

Whether it’s purchase, investment, credit card or even a health or romance scam, many victims of bank fraud end up feeling massively let down by the financial institutions they thought would keep their savings safe.

Failing to protect customers from financial crime is a failure of a bank’s duty of care. Our free guide explains the process of complaining to your bank about various kinds of bank fraud.

If you’ve experienced serious financial losses due to fraud, our recommended provider, Fraud Helpline, could pursue a claim for compensation on your behalf.

Claiming for damages, rather than just complaining or going to court by yourself, will save you time and energy and you should be protected from legal costs later on – paying a fee only if you are awarded compensation.

Make a Bank Fraud claim now

Irresponsible Lending

On top of the rising costs of basic goods and services, many people have ended up in serious debt. If you’ve been driven into financial insecurity by unaffordable loans you may have been treated unfairly by your lender and be entitled to some financial redress.

Read more about irresponsible lending to see if you have been victimised by your lender or download our free guide to complaining about it.

Our partner, The Complainer, also has advice for those who feel bullied by their bank or lender. See his explainer on unfair relationships between lenders and borrowers.

If the thought of complaining yourself is overwhelming, our recommended provider, Credit Claim, specialises in cases of irresponsible lending and can make a claim on your behalf.

Claim redress for irresponsible lending

Crypto Scams

Crypto is booming – but all the hype has created a perfect opportunity for scammers to steal from people investing their savings.

There are all kinds of crypto scams today. If you fell prey to a fake crypto platform or failing cryptocurrencies, you may also have been failed by your bank who should have raised the alarm about the risks and insecurity of your investment or the platform you transferred money to.

Read our free guide to fraud complaints to understand whether you may be owed compensation and how to make a complaint about your bank’s failure to protect you.

And if you think you’re eligible but don’t have the time or energy to make a complaint yourself, we have a recommended provider who could get you compensated for your losses.

Make a crypto scam claim

If you have any thoughts on this topic, or any other consumer issues you would like us to cover, feel free to get in touch with us at support@resolver.co.uk.