Product Manager

About Resolver:

As the UK’s most trusted free complaints website, Resolver works hard to champion better outcomes for everyone with fast, jargon-free issue resolution. We work across the consumer marketplace, providing advice and tooling to businesses, regulators, governments, and their customers.

The one million complaint cases our consumer platform processes each year provide us with a huge amount of valuable insight into complaint management, consumer behaviours, and impacts on customer experience.

We have used this insight to develop SaaS products which in turn allow organisations to better manage their customers, better support their vulnerable population, and provide better customer experiences.

People are at the heart of our business and our employees are no exception. Everyone at Resolver is unique and we foster a collaborative open culture, where people are supported to deliver value to our customers and the business

In addition, Resolver has a comprehensive suite of services for Businesses.

The Role:

The Product Manager will coordinate the operation, support, maintenance and improvement of the technology parts of an end-to-end service delivered by Resolver to its users. Working with our Development and Data teams, and other relevant departments, the Product Manager with work to define and improve our existing digital products, and help to develop new services.

The role will be the central point of expertise that operates and keeps developing the product and the service Resolver delivers. The successful candidate will work very closely with the senior management team and will be ultimately accountable for a particular service and they will also draw on wider teams to run and improve the product.

As a Product Manager you will:

• Work with senior leadership to Influence and drive digital product strategy;
• Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer.
• Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively.
• Prepare and maintain analysis and knowledge to understand user needs for their product.
• Coordinate and deliver market research on similar products in the marketplace to build further on product unique selling points.
• Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed.
• Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external.
• Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to Resolvers users.
• Act as a central contact point for all digital and technology matters related to their product.
• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money.
• Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners.
• Development, delivery and operation of digital services, technology and ICT.

What are we looking for?

• Previous experience of improving systems and structures to deliver with more streamlined resources.
• An understanding of risks and delivery of ongoing changes.
• Experience of managing teams and stakeholders to set priorities, goals, objectives and timescales.
• Knowledge or experience of data analysis.
• Previous experience/knowledge of software development and product management
• Experience in supplier management

Salary – 45-60k Depending on Experience

Pension scheme and Healthcare*
(* Pension scheme and private healthcare are available after completion of your probationary period)

Resolver is committed to diversity. We consider qualified applicants without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation.

• Employment Type
  Full-time
• 25 days leave, plus 8 bank holidays

Flexible working; whether it’s working from home or remotely