05/01/2018 Resolver publishes our annual Resolver League Table, showing the top firms for consumer satisfaction in 2017.
After another busy year at Resolver, we’re delighted to publish our annual Resolver League Table! This is our chance to recognise the companies who are doing excellent work in handling and resolving your complaints.
Drawn from your satisfaction ratings, we’ve compiled a database of thousands of the companies that you feel are doing something right when it comes to dealing with problems. The companies shown here are at the top of the league, resolving your issues quickly and efficiently!
All scores are out of 10, with 10 being the best possible result (and 0 being the worst). If a business can turn a complaint into a loyal customer, you know it’s doing something right.
| Companies | Score |
|---|---|
| Air Malta | 8.24 |
| Singapore Airlines | 7.70 |
| LV | 7.31 |
| Icelandair | 7.29 |
| Tesco Bank | 7.21 |
| Germania | 7.17 |
| Yorkshire Bank | 7.16 |
| Pizza Express | 7.15 |
| First Direct | 7.09 |
| Lloyds Bank | 7.07 |
| First Response | 7.03 |
| Greggs | 6.97 |
| Farmfoods | 6.97 |
| Odeon | 6.96 |
| Monarch Charter | 6.94 |
| Skipton Building Society | 6.93 |
| Experian | 6.91 |
| West Bromwich Building Society | 6.84 |
| Flybe | 6.79 |
| Next | 6.78 |
A lot has changed in the past year, as Resolver has worked with more and more companies to get your issues sorted. We’re pleased to report that companies are getting better at solving your problems! The average satisfaction score in the top 20 is now 7.12 – up from 5.68 last year. This is a huge increase, and is very good news for consumers.
Interestingly, we’ve got a new champion at the top of the league. Air Malta has entered the table with a very high satisfaction score of 8.24, showing that they’re a company who listen to your complaints and do their utmost to get them resolved.
Lloyds Bank has also performed admirably this year, increasing their satisfaction score to 7.07 from 5.98 last year – great news for their customers!
A big thank you to every consumer and business who has worked with Resolver in 2017!