Don’t get personal, get even when you’re complaining, says our resident pro complainer Jasper Griegson
When you complain, the source of your dissatisfaction may very often not be the fault of the staff with whom you actually deal. It is fruitless and unfair to vent your spleen on an employee who may well be trying to help you in the face of adversity.
Moreover, you could well shoot yourself in the foot by being just plain nasty. Concentrate on gunning for the company if it is the company (rather than particular individuals) that has caused you grief.
Read the rest of Jasper’s tips here